Stackry is one of the best parcel forwarding companies in the US. They offer a mailbox with 45 days storage in Nashua which is a Tax-free state in the USA. The type of services they provide is considerably less than others in the US. However, the basics such as personal shopping services, photos, information request and choice of delivery partners are more than enough if you’re new to parcel forwarding services. Let’s go over them in detail.
Here is a breakdown of their services from Free Services to paid.
- Tax-free USA Address – Nashua
- 45 days storage afterwards $1 / lb / day
- Receive packages
- Transferring packages between suites
- Removing Catalogues and invoices
- Keep postal box
- Insurance up to $100
- Consolidating Packages: $2 / package
- Repacking Fee: $5 / package
- Photos: from $3 – $7
- Information Request: $2 / package
- Insurance over $100: $1.25 for every extra $100
- Hazmat Processing (flammable items where allowed): $12.50 per item
- Stackry Credit
- Credit Card (VISA, MasterCard, Discover and American Express)
- Wire Transfer: $25/transfer
- DHL Worldwide Express
- Global Mail
- Global Mail Direct – Select Countries Only
- USPS Express
- USPS Priority
- USPS 1st Class Mail Intl
- FedEx International Priority
- FedEx International Economy
Signup and Usage:
To get started with Stackry, signup and fill in your basic information including country and full address. Unlike some services, Stackry doesn’t require any signup or subscription fee. You also don’t need to pay anything to receive packages into your mailbox/suite no. Once you are registered, you receive your USA address along with a phone number (to be used for shipping purpose only).
Use the Stackry address and phone number at all the online stores where you want to buy from and wait for your deliveries to arrive. Luckily, you don’t need to notify Stackry of your incoming packages – a cumbersome process that is required by other package forwarding companies. Stackry sends an email every time a package/shipment arrives into their warehouse. Once all your desired purchases have come, just log in to your Stackry account dashboard and go to Received Packages.
Expand Received Packages and fill in the name (for your ease), and request information and pictures if needed. Stackry’s information gathering is limited to a visual inspection only, so, for instance, they can tell you if the watch you bought has a faulty cell and not working but cannot tell you if the phone you purchased is working or not. If you don’t need this, then click on the edit icon (pencil with paper) and fill in the package information for customs. Here, the values and product descriptions are entered by you. You can also see detailed package information such as box dimensions, weight, etc.
Once you’ve entered package information for all the packages you want to ship out, you’re ready to start the consolidation and shipping process.
Start Your Consolidation & Ship
Select all the packages for consolidation and click Next under Add to New Shipment to move to the next stage of the process in your account Dashboard. Here, click Continue and confirm all the details of your packages on the next page. Select or add your shipping address and under Select Service click Choose Later. This is because it is better to wait for the consolidation process to be completed before you choose the service. You will also get exact rates that way.
Compared to many, Stackry is quite fast hence the chances are that your consolidation will be done the same day if you submit during the initial hours of their work day. Once it’s complete, click on Finalize Shipment to review details of your new package. Here, you can review or change the delivery address, select shipping service (you can now see the amounts under each service which was previously not available to you), select insurance (if over $100) pay for your shipment via PayPal, Credit Card, Wire Transfer. You can also choose to apply credit available in your Stackry account to your shipment.
Stackry caters to over 230 countries & territories making them one of the few services available that cater to the entire world. The web application is very straightforward and easy to use. Stackry personnel are extremely fast when it comes to processing and any warehouse activity. We’ve always been amazed by how quick they are and they don’t disappoint. Within an hour of paying my invoice for shipping and services, I had an email from Stackry complete with tracking information and stating that my parcel had been shipped. Mind you, we generally use the same shipping service when reviewing other package forwarding services as well, and they have been the fastest.
Another part of the service that impressed us was their built in chat support. It was quick and to the point, and there were no long waiting times between each message. Those who have suffered at the hands of other online chat systems know that just because it says ‘chat’ doesn’t mean its fast and fluid. Agents are typically dealing with multiple people at the same time and seldom take the time to read your initial message. This was thankfully not the case with Stackry support agents.
The packaging too was splendid and when my shipment arrived the outside box wasn’t battered and nor were the insides rattling. All empty spaces had been filled out with small plastic bags filled with air.
Stackry’s shipping calculator is not the best out there. In fact, the only correct prices it gave us was for DHL Express and Global Mail. We tested out the shipping calculator for the final (consolidated) package’s weight and dimensions, and it gave us different & higher values for USPS Priority and USPS Express. FedEx was unavailable for our country. This was in stark contrast to what was being shown within their web app’s shipping service that showed lower values for USPS Priority and USPS Express as well as gave FedEx rates for both International Priority and Economy service. This is a bit disconcerting as we typically advise customers to use shipping calculators to determine if they want to choose a particular parcel forwarding service.
Apart from the clunky shipping calculator, their dashboard application is quite slow. For seemingly unknown reasons it takes its time to load which is frustrating. However, once you’re logged in, it’s decent.
There is also no support for paying customs/duties in advance. There are very few countries that do this hence we can’t really hold it against them. However, they should think about allowing this for frequent customers.
Stackry – Verdict:
Stackry is one of the few parcel forwarding services that we recommend blindfolded. You can’t go wrong with them as they ace in all the areas that matter for a package forwarding company that is keeping your valuables/goods in their storage. You always need a great customer support staff and an easy to use website. If you’re new to overseas shopping and need a reliable package forwarding company then start with them; you cannot go wrong.