Avoid Shipito at all costs.
Look around in reddit and online, they’re very well known for screwing their customers. When things go wrong you can expect 0 support and to never see a dime again, even when you buy their insurance which is a another scheme to ripoff customers.
Plenty of stories in reddit from packages they lost in their warehouse, damaged packages when they opened them, and as far as I can see online they ZERO reviews or feedback regarding Shipito resolving ANY issue. Either things go right and you get your things, or you lose them and it’s not their problem.
I’ve personally lost USD700+ which was insured but they never paid out after months of waiting. They shipped with USPS Priority Mail Express (insured and tracked, shipping and insurance were an exorbitant USD 109.20) and got stuck without updates in a third country for months to never be seen again. The estimate was 5-12 days. My order number was SHIPITOIN6858616.
They shifted the blame onto USPS describing as them being required for the carrier to consider the package lost in order for them to pay the insurance claim.
Not just that, but they also require them to complete a 90 day investigation and a Missing Mail Search Request which also takes up to 90 days. None of this is disclosed anywhere, only that insurance is covered BY Shipito and some general time lines and restrictions. They even highlight how great it is because *Shipito covers you so you don’t have to deal with the carriers.*
They dropped the ball multiple times causing weeks delays by pure negligence on their behalf pushing me to open dispute with the payment processor and pissing me enough to make it a personal goal of mine to go on the web and expose their shit business.
Their terms discloses that they’re only liable to the handling fee (without shippingI fees) for any lost packages/damages. The handling fee is USD 3.25. So that’s the maximum they’re liable for, as per them regardless of the package value.
Thank me later, avoid this cancer of a business.
If you’ve fallen victim to them, file a chargeback and cut your losses. At least you’ll get the exorbitant amounts back that they charged for their services.
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