Frequently Asked Questions

Mostly shoppers. You simply purchase items from any country and have it shipped to the ‘shipping address’ that your parcel forwarding service provides. After a due process, your parcel will be forwarded to your doorstep.

This depends on the forwarding service you have signed up with. Some are operational immediately after signup, while some require authentication and verification. If there is a signup fee involved, then once the transaction has gone through, you can start using the account address.

This depends on the forwarding service you have signed up with. Some are operational immediately after signup, while some require authentication and verification. If there is a signup fee involved, then once the transaction has gone through, you can start using the account address.

This depends on the forwarding service you have signed up with. Some are operational immediately after signup, while some require authentication and verification. If there is a signup fee involved, then once the transaction has gone through, you can start using the account address.

This depends on the forwarding service you have signed up with. Some are operational immediately after signup, while some require authentication and verification. If there is a signup fee involved, then once the transaction has gone through, you can start using the account address.

Its best not to. There are some services which allow ‘additional names’ to be added to the account. If you have signed up with a service that offers this feature, then perhaps adding more names is possible and hence giving access is also permissible.

Tricky situation. Perhaps you can contact the forwarding service and ask them if they allow combine packages.

You need to double check with your forwarding service for this because some allow and some don’t. So before your much-awaited letter/mail/magazine ends up in the trash of the warehouse, better check with the support team.

Yes. A lot of them do it. I have personally tried VykingShip for this very purpose. You can always speak to the support team of the forwarding service to confirm if they will ship within the USA.

Yes, it could. The common practice is that all account holders are notified via email. You too will be informed the same way.

No. Form 1583 is only filled out if the snail mail is being opened by the forwarding service.

In other words, if you have mail coming into a parcel forwarding service account and you want it to be forwarded as is without any document scan or visual check, then there is NO need for you to fill out Form 1583.

However, due to any payment issue, a forwarding company may request you to fill and submit the Form 1583 with some form of government-issued photo ID and address verification document.

Some item are prohibited in general, and there are some which are country-specific. The general list is: Ammunition, Biological Objects, Blades/Swords, Controlled Substances, Compressed Air/Aerosols, Currency, Chemicals, Drugs, Explosives, Firearms, Flammable Objects, Lithium Batteries not within a device, Medications, Money, Pornography, among other things.

No! This is not an acceptable practice. Kindly avoid doing this at all cost.

Many accept Bitcoin, perhaps you can simply search the term “bitcoin” in the search bar, and you will get the results for it.

You need to weigh in two things before choosing; speed & customs duty. Courier services are quick, great tracking, insured and come with a certain (read big) custom fee.

Shipping service on the other hand is slow, sparse, late or no tracking, insured, yes but negligible custom fee. If you feel that speed is important and you will pay the price for it when the item arrives at your doorstep, then go ahead pick DHL, FedEx, TNT or UPS but if you don’t mind your country’s postal service delivering your parcel at snail speed (and paying very little or none), then go right ahead and choose USPS, Royal Mail, China Post or others.

You can also read about customs on our dedicated page.

Most shipping companies calculate the actual weight and the dimensional weight and use the larger of the two results for you.
Space matters, so you parcel could be weighing less, but it is still taking precious space in the cargo plane. Keep this in mind when you buy things; this is the biggest reason for high postage fee.

You’ve heard right. Similar to USPS, UK has a shipper ‘Royal Mail’ – If you choose them as your shipper when sending out your stuff, you will most likely get hit by 1% of the usual customs fee or get the package delivered completely free.

Shippers start this sort of inquiry once 2-3 days have gone over the estimated delivery time. So keeping this in mind, you should inform the forwarding service after waiting 2-3 days – so when they inform the shipper, the team can start the process immediately.

Do keep in mind that delay usually occurs when packages are at the customs office being assessed.

You need to contact your customs department and sort out the issue with them. Forwarding companies are not responsible if your item gets confiscated, suspended or held at customs.

In fact, this usually happens when you either do not declare items on your customs declaration, miss-declare the value or that item is prohibited.

To avoid such a scenario, always declare the item, its value or ask your forwarding service if they offer Delivery Duty Paid service. Please note that DDP only ensures the amount is cleared from customs and not the item itself

Many countries have unique requirements they impose on incoming shipments. If your Customs department requires more information to clear your parcel, please provide them what they are asking for. If you do not give them the information they are seeking, they will return your package to the international forwarding service or declare it as ‘abandoned’ and discard it.

Simply send an email to the forwarding service. Some services even have an option in the account dashboard under ‘settings’. However, its best to email the support staff.