Choosing Parcel Forward Service

Choosing A Mail or Parcel Forwarding Service [How To]

Online shopping has increased by many folds, and with the constant increase in demand for using imported items, parcel forwarding services have taken birth.

These international forwarding services sometimes deal with only parcels while few accept packages as well as mail & magazines.

New services launch every month, offering a variety of services that can include: a personalised experience, better customer support, 80% of saving in shipping fee and location-specific options, making it difficult to choose the best service for your specific needs.

While we go through much effort to mention only the best services, there are always cases where the service quality becomes weak, and so people file complaints against them. But we still try our level best to keep ourselves informed of such developments.

When choosing a parcel forwarding service you should take a closer look at the following before getting you purchases shipped to them:

Sign up Fees & Membership Levels

There are too many forwarding services to choose from out there, and all claim to be the “best package forwarding service”. Many of these are completely free at the time of signup, whereas some have a small one-time signup fee only. Others charge an annual fee to maintain your address and some prefer to charge monthly, however, they provide added benefits such as taking your mail too and depositing checks.

Business Legitimacy

USA & Canada

For international parcel services in the USA & Canada look for a BBB accreditation. They give a rating from A+ to F. Not every business chooses to be accredited however complaints can still be filed, and the chances are that you will see some company information including their contact address, names and numbers to get in touch with them directly.

UK & EU

For the UK, look for their business registration information in the website footer (this is a common practice), verify this with Companies House and CheckBusiness that gives slightly more information on the organisation and its people. Nowhere as close to BBB but its something to get you started.

Customer Service

Customer service can be a deal breaker for all overseas parcel forwarding services because once you’ve signed up and sent over your purchases to them, you are locked in. Hence, it is always best to signup with a couple of services and login to their member area to familiarise yourself with it.

Be sure to ask support staff questions, call them and see how well they understand and respond to your queries. If you are not comfortable with their initial response time, knowledge and flexibility to help you out, chances are you are going to have a tough time with them later also.

Online Reviews

Check reviews from ‘Real’ users online at Site Jabber, Pissed Consumer and TrustPilot. Look for specific details from those who have used the service. Some parcel forwarding services go out of their way to buy reviews from Fiverr and their friends. The tell-tale sign is that these reviews are vague and will not provide any insight into what makes the business good or bad. Also, notice the dates, some services go through bad patches with customer service and don’t seem to get out of the shadow due to the online reviews.

A review from 1 or 2 years ago may no longer be relevant today. For services out of UK, check for Feefo ratings – these are independently audited and give a near accurate idea if the international forwarding service is right for you or not.

Service Requirements

Each parcel forwarding service provider has a vast number of features they provide. These can be free or available as an extra for a price. Be sure to pick a service that gives you the best value as well as your desired options.

We have put together a list of services which parcel forwarding services provide, but while we keep it updated, there is still a chance we missed something out.

Take a look at the full list of services and what they mean.