Planet Express is a relatively new forwarding service which offers a variety of services at a decent pricing. Their free USA Address accepts mail & parcels both and their proximity to LAX airport gives them that edge to mail out all shipments swiftly.
Quality of Service
Variety of Services Offered
- USA Address in California (Requires a minimum $5 deposit for verification)
- 10/30 Days Storage
- Receiving Mail(s)
- Receiving Package(s)
- 2 Pictures of item upon Arrival
- Destroy Package/Contents
Mailout/Handling Fee – $2 per package
- Priority Mailout Fee – $5 per package
- Consolidation – $5 + $2 per each consolidation package
- Special Request – $5 per package
- Shop For Me – $5 service fee & 7% of total item cost
- Photos – $2 for 3 & $5 for 10 detailed ones
- Pre-order Photo – $1 for 3 & $2 for 10 detailed ones
- Additional Storage – $.01 per lbs per day
- Remove Invoices for gift items – $2
- Security Tape – $2
- Fragile Sticker – $2
- Extra Bubble – $2
- Amazon Pay
- Wire Transfers
- USPS Priority – Domestic & International
- USPS Express – Domestic & International
- DHL Express – International
- FedEx Priority – International
- FedEx Economy – International
Signing up with Planet Express is free, but to weed out fraud, their is a mandatory deposit which you need to make to authenticate yourself. The amount goes into your account if you wish to use it later. We deposited the minimum $5 🙂
Planet Express has a free and paid plan. For the paid account, you pay $10/Month – yes this essentially means the plan expires in 30 days but you can renew it of course.
The dashboard is fairly simply to understand and is build with minimal interference. The main section gives you an overall image of your account status along with package status and address. There is also an affiliate panel which you can use to refer friends and family.
Once your package comes in, you are notified via an email. You can then log into your account and check the pictures which Planet Express takes for free of the outside of the box and label. You can then start the mailing out process by editing declaration, ordering more pictures and requesting anything from testing a device to ordering a bubble wrap for items or even a new box without logos.
They have a restricted zone like most parcel forwarding services, and the list will probably keeps changing, so do check with the FAQ before you decide to ship. Also if you cannot signup, chances are they do not ship to that region as well. However, we would still recommend that you get in touch with them and get the information first-hand.
Planet Express offers its forwarding address to not just international consumer shoppers but sellers also. They welcome mail, magazines and parcels, all.
The dashboard is easy to navigate and simple to understand. You have the option to get the staff to mail out your items at normal speed or at a priority basis.
Consolidation requires you to mark your items if you want the staff to:
– Keep outside packaging
– Keep retail packaging
– Remove all packaging
You even have the option to write a note there for each of your parcels. Again, once the consolidation is done, you will get an email and can also view all the items within the dashboard panel.
Here you have the option to make changes to your declaration if you like and also mark the final mail out shipment as gift or merchandise.
If you have requested additional photos, then they will email them to you as well as add them to your parcel’s pictures.
Shipping fee are downright low. Not sure how they manage it but it was a real treat to ship our purchases out because of this one fact. Then the close proximity to LAX international airbase is a huge plus because cuts down the ground travel time of parcels before they leave US airspace.
The special request cost may be a bit steep, priced at $5, but Planet Express is quite okay if you request repackaging, extra customization, request a return of item, bubble wrapping and even asking for them to test some items for you.
Customer representation is excellent. We contacted them only once and the response time was within few minutes. Their speed for carrying out the requests was great too so in our opinion, their CS is very good.
Gardena, CA is not a tax-free city, so there won’t be any extra savings, could be considered a minus point… but in the long scheme of events, does it really matter?
The free plan which Planet Express offers gives only 10 free days of storage, this is not a very ideal situation, but perhaps for someone who is into shipping out items quickly and doesn’t really have a need for consolidation, then the free plan and cheap shipping rates are a great comb; so essentially a minus point here but a double plus if you are not into consolidation.
If you opt for a special request aka custom request, then please make sure you double check the instructions and write them as clearly as possible, so their staff doesn’t botch anything. We did have a problem with the special request and their rep was apologetic and informed us that they will look into following the instructions carefully & properly.
Picture quality is not great. In fact it is quite “meh”, maybe in the near future they will invest in it and when you ask for additional photos, you will get hi-res images.
Planet Express does not offer to scan mail/documents or offer apps for smartphone devices, they also don’t provide DDP service – then again, not many forwarders offer it. However, these things could all change, because Planet Express is literally very new, so its best to contact them and inquire before using their service.
Planet Express is a reliable forwarding service offering to receive your letters/magazines and packages for free. They are fairly new but very determined in climbing the ladder quickly, and they certainly have the brains to.
The USA address they give comes with no charges but still requires small deposit to weed out fraudulent accounts. Their shipping charges are very low, payments methods are many and their customer service is great. You should definitely give them a try if you are looking for a breezy experience.